Refund policy
1. Who provides the warranty
This warranty is provided by 18258953 Canada Inc., doing business as MasonVac, Centre d'affaires de l'Avenir, 306-1555 boul. de l'Avenir, Laval (Québec) H7S 2N5, 514 293-9865, bonjour@masonvac.ca. MasonVac is the party authorized to carry it out.
2. What is covered
The MasonVac vacuum sealer and the included adapter are covered by a 90-day manufacturer's warranty against manufacturing defects that prevent the device from operating normally.
3. Duration
The warranty is valid for 90 days from the date you receive your order, as shown by the carrier's tracking. If we have your device in our possession to carry out the warranty, the warranty period is extended by the same length of time.
4. Transfer
The warranty applies to the original purchaser and is not transferable.
5. What is not covered
5.1 Normal wear and tear.
5.2 Damage caused by a drop, an impact or contact with water.
5.3 Damage caused by use that does not follow the instructions provided.
5.4 Consumable accessories, such as lids, seals and markers.
5.5 Change of mind. MasonVac does not offer returns or refunds for a simple change of mind or personal preference. Our warranty covers a device that has a defect, not a preference.
6. What We Do If a Covered Defect Is Confirmed
We will replace your device and cover the shipping costs for the replacement. If a replacement device is unavailable, we will refund the amount paid for the device to your original payment method.
7. Return Shipping Costs
Under our warranty, MasonVac covers the shipping costs of your replacement device, with no additional fees.
Our team is always available to assist you throughout the process and make everything as simple and convenient as possible.
8. How to make a claim
8.1 Write to us at bonjour@masonvac.ca before the 90 days are up, with your order number, a description of the problem and, if possible, a short video or a photo.
8.2 Our team first checks the use of the device with you. Most problems are solved at this step (lid not seated properly, seal, charge).
8.3 If the defect is confirmed, we send you the return instructions.
8.4 You return the device to us with all the accessories received.
8.5 Once received and checked, we ship the replacement within 5 business days.
9. Parcel not received or damaged on delivery
If your parcel does not arrive within the expected time, or arrives damaged, write to us within 48 hours of delivery with photos of the packaging and of the product. This case is handled with the carrier, at no cost to you.
10. Cancellation Policy
Orders are forwarded to our fulfillment centre for processing and shipping.
Once an order has been confirmed, cancellations due to a simple change of mind will not be accepted.
This policy applies subject to the consumer's cancellation rights under applicable consumer protection laws.
11. Legal warranty
This warranty is in addition to the legal warranty provided by Quebec's Consumer Protection Act, which applies in all cases, and does not reduce it in any way.
12. Questions
Our team answers Monday to Friday, 9 a.m. to 5 p.m. (Eastern Time), at bonjour@masonvac.ca.