Shipping policy

Processing time

Each order is prepared in our warehouse within 1 to 2 business days after your purchase is confirmed. You receive a confirmation email as soon as your parcel ships.

Delivery time

Once shipped, your order usually arrives within 5 to 10 business days.

Order tracking

A tracking number is emailed to you as soon as the order ships. You can follow your parcel at any time with the tracking information provided.

Areas served

We deliver everywhere in Quebec and across Canada.

Cancellation

A confirmed order is quickly sent for preparation. We therefore do not accept cancellations for a simple change of mind once the order has been placed, subject to the rights provided by law. If your order has already been prepared or shipped, our warranty and return policy applies.

Problem or delay with your delivery

If your parcel has not arrived within the expected time, first check the tracking information for your order and, where possible, contact the carrier shown for the latest update. If the problem persists, write to us at bonjour@masonvac.ca with your order number. We will open a follow-up and check with the carrier to locate the parcel and find the right solution.

Under Quebec's Consumer Protection Act, if a delivery date or deadline was agreed in writing and your order has still not been received 30 days after that date, you may cancel the order before it is delivered. The same applies 30 days after the order date if no date was agreed.

Questions

Our customer service is available Monday to Friday, 9 a.m. to 5 p.m. (Eastern Time). Allow 24 to 48 business hours for a reply so that our team can check each file properly. Write to us at bonjour@masonvac.ca.